Consumer expectations are changing. No longer is it enough for eCommerce retailers to offer fast fulfilment of orders. Increasingly, consumers are expecting the returns process to mirror the ordering one. They don’t just want to be able to return their orders; they...

As the peak season approaches you’re no doubt getting your core business operations prepared for an influx of orders. Inventory, check. Supply chain, check. Fulfilment, check. But, what about your returns? Contrary to conventional wisdom, returns can now be a...

There’s no denying that the speed, convenience and ease with which anyone can buy anything online has meant that during the Covid-19 pandemic, people up and down the country have been able to carry on. From ordering the necessities for daily life to purchasing goods...

The concept of sustainability is a popular one and for good reason. Efforts that companies make to become more sustainable are rewarded with increased sales, better brand sentiment and greater customer loyalty. Consumers care about the environment more than ever...

Returns. The very word can have eCommerce managers breaking out in a cold sweat. But, they can be an opportunity to create a positive customer experience and build a base of loyal customers. Provided they’re handled in the right way. Keep reading to find out how you...

Building an operationally efficient retail business is all about optimising every aspect of the company, from order fulfilment through to goods returned.   Many companies invest a lot of resources in the forward supply chain but rarely consider what happens to...

What to do with huge amounts of unsold or returned inventory is one of the biggest challenges that retailers face. Stock liquidation is a problem that many retailers will encounter and when the process is incorrectly managed it can result in lost profits and huge...

As more brands are making the move online, consideration must be given to the entire product lifecycle. This includes the returns process. Returns are an inevitable part of your business, and they play a vital role in the overall customer experience as customers in...

Recommerce is a word that you’ll see more and more. As businesses become increasingly aware of how they have an impact on the environment and how they can contribute to being more sustainable. From well known, high street brands to independent stores, one thing ties...

Excess inventory is a problem that many businesses encounter. Dealing with surplus stock is not only a burden in terms of storage, but it can also present problems from a cost perspective too, particularly if you don’t have an effective system in place to manage...